Non-Voice Technical Support Executive [at] Ernakulam / Kochi/ Cochin

Experience:
0 - 3 Years
Location:
Ernakulam / Kochi/ Cochin
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
BPO/ITES
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Education:
Graduation in any discipline
Diploma (2+ years) in electronics / computers
Post Graduation preferable.

Basic Knowledge
Operating Systems ; Windows 9x, 2K, XP
Hardware & Networking
Internet technologies ; ISP, dialer application(s), email clients, browsers

Experience:
6+ months of Troubleshooting experience
(onsite/phone/email/chat)
4+ months of tech support (Email/Chat)

Skills:
Excellent verbal & written communication skills (English)

Technical Aptitude
Soft skills (Fluency, Grammatical accuracy, pronunciation, Interactive communication, Vocabulary resource)

Fair computer based multi-tasking skills

Keyboarding Skill (30 WPM, Accuracy of 85%)

Others

Willingness to work US shifts (night shift)

Company Name:
Sutherland Global Services Inc

Website:
http://www.sutherlandglobal.com

Email Address:
karthy_nair@suth.com,Raghesh.nair@sutherlandglobal.com

Telephone:
0484-4017884